Getting Started

Elizabeth.ai connects to your Facebook Page via the Facebook Graph API. Here's what happens:

1. You grant Elizabeth.ai permission to manage your Page's messages and comments
2. We store your Page ID and a long-lived access token (60-day expiry, auto-refreshed)
3. We subscribe to your Page's webhook events: comments, messages, and reactions

Each product needs at minimum a name and price. Optional fields:

• Taglish name — alternate Filipino name used by the parser (e.g. “manok” for chicken, “damit” for clothing, “sapatos” for shoes)
• Category — groups products on your public menu page
• Image / Video — displayed on your public menu page and in Messenger order summaries
• Estimated fulfillment time — e.g. “15-20 mins” for food, “1-2 days” for shipped products — shown to customers when enabled
• Featured — highlight up to 10 products on your public menu (great for bestsellers)
• Stock quantity — enables live inventory tracking and oversell prevention

Tip: Name products exactly how customers refer to them (e.g. “Longganisa” not “Product #1”, or “Oversized Hoodie (Black)” not “SKU-4521”) — this dramatically improves parsing accuracy.

Add-ons let you attach priced modifiers to products. When a customer includes a keyword in their order message, Elizabeth automatically adds the modifier and adjusts the total.

Examples:

• “extra gravy” → +₱10 (food)
• “large” → +₱20 (food size upgrade)
• “gift wrap” → +₱30 (any product)
• “express shipping” → +₱50 (any product)
• “warranty” → +₱99 (electronics)

Go to Inventory → Add-Ons to create add-ons. Each add-on has a keyword, a display label, and a price. Add-ons can apply to a specific product or across your whole catalog.

Every merchant automatically gets a public menu at /menu/your-store-slug. Share it on your Facebook bio, stories, or print it as a QR code.

• Shows your featured products with images, prices, and availability
• Automatically hides out-of-stock items or marks them unavailable
• Mobile-optimized — no app required for customers
• Customize your menu slug and display mode (carousel vs. list) in Settings

Go to Settings → AI Persona to configure:

• Bot name — what the bot calls itself (default: “Elizabeth”)
• Personality — friendly, professional, casual, etc.
• Language style — Pure Filipino, Taglish, or English
• Emoji level — None, minimal, moderate, or heavy
• Greeting & sign-off — custom message templates
• Avoid topics — list topics the bot should decline to discuss

Your dashboard has:

• Orders — real-time Kanban: New → Confirmed → Preparing → Ready → Delivered
• Inventory — stock levels with low-stock indicators and audit log
• Delivery — manage deliveries across own riders, couriers, or pickup
• Customers — CRM with order history, tags, lifetime value, and suki (loyal customer) markers
• Analytics — revenue, order volume, top products, customer growth
• Parse Review — queue of low-confidence or flagged order parses; staff can correct errors to improve future accuracy
• Notifications — real-time alerts for new orders, low stock, parse failures, and subscription events

Add staff members in Settings → Staff Accounts. Staff can:

• View and manage orders
• Update inventory
• View the customer CRM

Staff cannot access billing or Facebook integration — those are owner-only. Admins can update store settings. The number of staff accounts depends on your plan tier.

Configure delivery options in Settings → Delivery tab:

• Delivery modes — Own Riders (your own staff), Third-party Courier, or Store Pickup
• Delivery fees — set a flat fee per mode (Pickup is always free)

Once an order moves to “Ready” status, Elizabeth.ai can automatically send the customer a delivery update via Messenger using their OTN token (if granted).